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Policies

PAYMENT AND REFUND POLICY

  • Space availability is first-come first-served. Students will be registered in the order their registration AND payment are
    received.

  • Tuition is due in 2 installments. The first installment is for the first 5 classes, due one week before classes start.

  • The second installment will be due prior to the 6th class. The tuition is determined by the schedule set based on
    instructor/student availability.

  • Early Bird Registration: Enroll and pay for the first 4 classes by July 31st, and get the 5th class free!

  • Strings for Kids classes are $15 per one-hour class.

  • Chamber Music classes are $30 per 90-minute class.

  • Students who are in need of a payment plan and/or financial aid must submit financial aid application materials 3 days PRIOR to their first day of class.

  • Students may cancel BEFORE their third class and be refunded for all but the classes they have attended. After the third
    class, refunds will not be given.

  • Students are expected to attend all classes in order to get the most out of class and to facilitate the best learning for all students in the class. No refunds will be given for missed classes.

PRIVACY POLICY

Effective: July 1, 2023

  • Crescendo Young Musicians Guild (CYMG) is the data controller of the personal information we collect about you (i.e., the entity that determines the means and purposes of collecting, using, and disclosing the personal information).

  • We collect the personal information set out in the "What Information We Collect" section of this Privacy Notice below, including account registration details such as name and email, details of Programs you undertake, survey information (where you provide it), identity verification data, and information about your use of our site and Services.

  • We use your personal information for the purposes set out in the "How We Use the Information" section of this Privacy Notice below, including providing our site and Services to you, ensuring the security and performance of our site, conducting research relating to Program Offerings, and performing statistical analysis of the use of our site and Services.

  • You have a number of rights that you can exercise in relation to our use of your personal information, as set out in the "Updating or Deleting Your Personally Identifiable Information" section of this Privacy Notice below.

You can find information about us and how we collect, use and store your personal data in each section of this Privacy Notice:

Purpose and who we are

What Information this Privacy Notice Covers

What You Agree to by Using Our Site

What Information We Collect

How We Use the Information

Retention of Personally Identifiable Information

Confidentiality & Security of Personally Identifiable Information

Updating or Deleting Your Personally Identifiable Information

California Privacy Rights

Purpose and Who We Are

The purpose of this Privacy Notice is to describe how CYMG collects, uses, and shares information about you through our online interfaces (e.g., websites and mobile applications) owned and controlled by us. Please read this Privacy Notice carefully to understand what we do. If you do not understand any aspects of our Privacy Notice, please feel free to contact us at privacy@cymg.org. Your use of our Site is also governed by our Use. Terms of use defined in this Privacy Notice can be found in our Terms of Use.

What information this Privacy Notice Covers

This Privacy Notice covers information we collect from you through our Site. Some of our Site’s functionality can be used without revealing any Personal Data, but for features or Services related to the Program Offerings, Personal Data is required. In order to access certain features and benefits on our Site, you may need to submit, or we may collect, Personal Data (i.e., information that can be used to identify you and which may also be referred to as “personally identifiable information” or “personal information”). Personal Data can include information such as your name, email address, IP address, and device identifier, among other things. You are responsible for ensuring the accuracy of the Personal Data you submit to CYMG. Inaccurate information may affect your ability to use the Site, the information you receive when using the Site, and our ability to contact you. For example, your email address should be kept current because that is one of the primary manners in which we communicate with you.

What You Agree to by Using Our Site

We consider that the legal bases for using your personal information as set out in this Privacy
Notice are as follows:

  • Our use of your personal information is necessary to perform our obligations under any contract with you (for example, to comply with the Terms of Use of our Site which you accept by browsing our website and/or to comply with our contract to provide Services to you, your academic institution); or 

  • Our use of your personal information is necessary for complying with our legal obligations; or

  • Use of your personal information is necessary for our legitimate interests or the legitimate interests of others. Our legitimate interests are to:

    • operate our Site and provide our Services;

    • select appropriately skilled and qualified instructors;

    • run, grow and develop our organization;

    • build relationships with partners and supporters;

    • carry out marketing and business development; and 

    • for internal administrative and auditing purposes.

    • consent, to send you certain communications or where you submit certain information to us, or where required to rely upon consent by local law.

Which legal basis applies to a specific activity will depend on the type of personal information used and the context in which it is being used.

If we rely on our (or another party’s) legitimate interests for using your personal information, we will undertake a balancing test to ensure that our (or the other party’s) legitimate interests are not outweighed by your interests or fundamental rights and freedoms which require protection of the personal information.


We may process your personal information in some cases for fundraising purposes on the basis of your consent (which you may withdraw at any time as described below).


If we rely on your consent for us to use your personal information in a particular way, but you later change your mind, you may withdraw your consent by contacting us.

What Information We Collect

We gather the following types of information about users through the Site:

  • Personal Data provided directly by you or via third parties. We collect Personal Data that you provide to us when you register for an account, update or change information for your account, enroll in our Program, complete a survey, sign-up for email updates, send us email messages, and/or participate in Program Offerings or other Services on our Site. We may use the Personal Data that you provide to respond to your questions, provide you the specific Programs and/or Services you select, send you updates about Program Offerings or other CYMG events, and send you email messages about Site maintenance or updates.

  • Account Registration. If you register for an account on our Site, you are required to provide us with certain Personal Data such as your name, address, phone number, and email address. You may also voluntarily provide us with additional Personal Data.

  • Participation in our Programs. CYMG offers users the opportunity to participate in our Programs on or through the Site. If you desire to participate in a Program, you will be asked to provide us with certain information necessary to conduct such a Program. This information may include, among other things, your name and email address.

  • Communications with CYMG. We may receive Personal Data when you send us an email message or otherwise contact us.

  • Third Party Sites. We may receive Personal Data when you access or log-in to a third-party site, e.g., Facebook, from our Sites. This may include the text and/or images of your Personal Data available from the third-party site.

  • Surveys. We may receive Personal Data when you provide information in response to a survey operated by us.

  • Third Party Payment Processing. CYMG provides you with the ability to pay for Our Programs and other Services using a credit card or other methods through a third-party payment processing service provider. Please note that our service provider – not CYMG – collects and processes your financial information.

How We Use the Information

  • Information relating to your use of our Site. We use information relating to your use of the Site to build higher quality, more useful Services by performing statistical analyses of the collective characteristics and behavior of our users, and by measuring demographics and interests regarding specific areas of our Site. We may also use this information to ensure the security ofour Services and the Site.

  • Personally Identifiable Information provided directly by you or via third parties. Except as set forth in this Privacy Notice or as specifically agreed to by you, CYMG will not disclose any of your Personal Data. In addition to the other uses set forth in this Privacy Notice, we may disclose and otherwise use Personal Data as described below.

  • Providing the Site and our Services. We use Personal Data which you provide to us in order to allow you to access and use the Site and in order to provide any information, or Services that you request from us.

  • Technical support and security. We may use Personal Data to provide technical support to you, where required, and to ensure the security of our Services and the Site.

  • Updates. We use Personal Data collected when you sign-up for our various email or update services to send you the messages in connection with the Site or Our Programs. We may also archive this information and/or use it for future communications with you, where we are legally entitled to do so.

  • Participation in Our Programs. We use the Personal Data that we collect from you when you participate in our Programs through the Site for processing purposes, including but not limited to tracking attendance, progress, and completion of the Programs. We may also share your Personal Data and your performance in a given Program with the instructor or instructors who taught it, with teaching assistants or other individuals designated by the instructor or instructors to assist with the creation, modification, or operation of the Programs.

  • Communications with or from CYMG. When you send us an email message or otherwise contact us, we may use the information provided by you to respond to your communication and/or as described in this Privacy Notice. We may also archive this information and/or use it for future communications with you where we are legally entitled to do so.

  • Government Authorities; Legal Rights and Actions. CYMG may share your Personal Data with various government authorities in response to subpoenas, court orders, or other legal processes; to establish or exercise our legal rights or to protect our property; to defend against legal claims; or as otherwise required by law. In such cases we reserve the right to raise or waive any legal objection or right available to us. We also may share your Personal Data when we believe it is appropriate to investigate, prevent, or take action regarding illegal or suspected illegal activities; to protect and defend the rights, property, or safety of CYMG, the Site, our users; and in connection with our Terms of Use and other agreements.

Retention of Personally Identifiable Information

We keep your Personal Data for no longer than necessary for the purposes for which the Personal Data is collected and processed. The length of time we retain Personal Data for depends on the purposes for which we collect and use it and/or as required to comply with applicable laws and to establish, exercise, or defend our legal rights.

Confidentiality & Security of Personally Identifiable Information

We will use industry standard physical, technical, and administrative security measures to keep your Personal Data confidential and secure, and will not share it with third parties, except as otherwise provided in this Privacy Notice, or unless such disclosure is necessary in special cases, such as a physical threat to you or others, as permitted by applicable law. Because the Internet is not a 100% secure environment, we cannot guarantee the security of Personal Data, and there is some risk that an unauthorized third party may find a way to circumvent our security systems or that transmission of your information over the Internet will be intercepted. It is your responsibility to protect the security of your login information. Please note that e-mail communications are typically not encrypted and should not be considered secure.

Updating or Deleting Your Personal Data

You have certain rights in relation to your Personal Data. You can access your Personal Data and confirm that it remains correct and up-to-date, choose whether or not you wish to receive material from us, and request that we delete or provide you with a copy of your personal data.

If you would like further information in relation to your rights or would like to exercise any of them, you may also contact us via privacy@CYMG.org.

California Privacy Rights

Shine the Light
Shine the Light Under California’s "Shine the Light" law, California residents who provide personal information in obtaining products or services for personal, family, or household use are entitled to request and obtain from us, once a calendar year, information about the account information we shared, if any, with other businesses for their own direct marketing uses. If applicable, this information would include the categories of customer information and the names and addresses of those businesses with which we shared customer information for the immediately prior calendar year (e.g. requests made in 2018 will receive information regarding 2017 sharing activities).
To obtain this information, please send an email message to privacy@CYMG.org with "Request for California Privacy Information" on the subject line and in the body of your message. We will provide the requested information to you at your email address in response. Please be aware that not all information sharing is covered by the "Shine the Light" requirements and only information on covered sharing will be included in our response.

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​California Consumer Privacy Act

Under the California Consumer Privacy Act (“CCPA”), California residents have the right to know what personal information about them is collected, request deletion of their personal data, opt-out of the sale of their personal data, and not be discriminated against if they choose to exercise any of these rights. CYMG does not sell any of the data we collect about you. If you’d like to exercise any of the other rights afforded to you, contact us at privacy@CYMG.org

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